Help center

Welcome to the Malik Grocery Help Center

Find quick answers to your questions regarding orders, deliveries, payments, and more. If you cannot find what you are looking for, our support team is always ready to assist you.

1. Ordering & Checkout

How do I place an order? Simply browse our categories, add the desired items to your cart, and proceed to checkout. You can check out as a guest or create an account for a faster checkout process on future orders.

Can I modify or cancel my order after placing it? You can modify or cancel your order within 15 minutes of placing it by contacting our support team via WhatsApp. Once the order is processed and dispatched for delivery, we are unable to make changes or cancel it.

Is there a minimum order value? Yes, we have a minimum order value of Rs. 1,000 for all standard deliveries.

2. Shipping & Delivery

Where do you deliver? We currently deliver across Rawalpindi and Islamabad. We are constantly expanding our delivery zones, so stay tuned for updates.

What are your delivery timings? We offer scheduled delivery slots between 9:00 AM and 10:00 PM, seven days a week. You can select your preferred delivery window during the checkout process.

How much does delivery cost? Standard delivery is Rs. 150. We offer Free Delivery on all orders above Rs. 3,000.

What happens if I am not home to receive my order? Our rider will call you upon reaching your address. If you are unavailable, we will attempt to reschedule the delivery for the next available slot. Please note that perishable items may be compromised if delivery is significantly delayed.

3. Returns & Replacements

What is your return policy?

Perishable Items (Fresh produce, meat, dairy): Must be checked at the time of delivery. If you find any quality issues, return them instantly to the rider.
Non-Perishable Items (Pantry staples, packaged goods): Can be returned within 3 days of delivery, provided they are unopened and in their original packaging.

I received a damaged or incorrect item. What should I do? We apologize for the inconvenience! Please take a photo of the damaged or incorrect item and send it to our WhatsApp support (+92 327 5372535) within 24 hours of receiving your order. We will arrange a replacement or issue a refund immediately.

4. Payments & Billing

What payment methods do you accept? We offer multiple secure payment options for your convenience:

Cash on Delivery (COD)
Credit/Debit Cards (Visa & Mastercard)
Mobile Wallets (JazzCash, EasyPaisa)

Are there any hidden charges? No, Malik Grocery believes in complete transparency. The total amount displayed at checkout—inclusive of taxes and delivery fees—is the final amount you will pay.

5. Account Management

Do I need an account to buy groceries? No, you can check out as a guest. However, creating an account allows you to track your orders, save your delivery addresses, and reorder your favorite items quickly.

I forgot my password. How do I reset it? Go to the “Login” page and click on “Forgot Password.” Enter your registered email address, and we will send you a link to securely reset your password.